Terms and
Conditions







Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").


User Account, Password, and Security:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.


Privacy Policy:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Shipping Policy:

UPS Ground (3 - 7 days)

UPS 2nd day

UPS 3rd day

UPS Next day


Return Policy:

RETURN

If you are not satisfied with your order, you must request a return claim within 5 BUSINESS DAYS* of receipt of goods. All packages must be unopened and include original label(s). Returns must be unworn, unaltered and unwashed with all tags still attached. All return packages without a return authorization/claim (RA) number will be charged a restocking fee of 20% off original invoice. All claims for defective merchandise must be made in writing by email to us at the email listed below. You must receive a RA number from our sales representatives for your claim to be processed. Absolutely no returns will be accepted without a RA number. The buyer must pay all costs related to return shipping for non-damaged goods. Only damaged goods will receive return labels. For your protection, we strongly urge you to ship your return with a traceable carrier, such as UPS or FedEx, to verify receipt of the return. It is your responsibility to ensure returned merchandise is packaged securely to prevent any damage during the shipping process. We will not be liable for any costs associated with the damage or loss of any returned merchandise during transit.

DAMAGES

Should you receive damaged or defective items, claims must be made within 5 BUSINESS DAYS* of receipts of goods, otherwise customers will not receive a return label and will be charged a restocking fee of 20% off original invoice.

NO REFUND POLICY

Refunds will not be issued for damage or return claims. Only store credit will be issued. All discounted or “On Sale” items are FINAL and cannot be returned. Shipping and handling charges are not refundable. To file a claim for damaged goods and/or Return Authorization (RA), please email us at returns.chocolateusala@gmail.com