RETURN

If you are not satisfied with your order, you must request a return claim within 5 BUSINESS DAYS* of receipt of goods. All packages must be unopened and include original label(s). Returns must be unworn, unaltered and unwashed with all tags still attached. All return packages without a return authorization/claim (RA) number will be charged a restocking fee of 20% off original invoice. All claims for defective merchandise must be made in writing by email to us at the email listed below. You must receive a RA number from our sales representatives for your claim to be processed. Absolutely no returns will be accepted without a RA number. The buyer must pay all costs related to return shipping for non-damaged goods. Only damaged goods will receive return labels. For your protection, we strongly urge you to ship your return with a traceable carrier, such as UPS or FedEx, to verify receipt of the return. It is your responsibility to ensure returned merchandise is packaged securely to prevent any damage during the shipping process. We will not be liable for any costs associated with the damage or loss of any returned merchandise during transit.

DAMAGES

Should you receive damaged or defective items, claims must be made within 5 BUSINESS DAYS* of receipts of goods, otherwise customers will not receive a return label and will be charged a restocking fee of 20% off original invoice.

NO REFUND POLICY

Refunds will not be issued for damage or return claims. Only store credit will be issued. All discounted or “On Sale” items are FINAL and cannot be returned. Shipping and handling charges are not refundable. To file a claim for damaged goods and/or Return Authorization (RA), please email us at returns.chocolateusala@gmail.com